Data Privacy and Protection Policy


ONIX SOLUTIONS LIMITED ("OnixS") and Nanotick |Data Privacy and Protection Policy


Nanotick is a product brand of Onix Solutions Limited (“OnixS”), and at OnixS maintaining customer trust, confidence and confidentiality is a critical business priority. These terms describe how we treat non-public personal information obtained in the course of providing our products and services.


When we say ‘personal information’ we mean personally identifiable information about you. This includes details like your name, employer, email address, physical address, telephone number, payment information, support queries and so on. If you can’t be uniquely identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.


Use of your data:

OnixS and Nanotick do not provide business level transactional data processing on behalf of our customers, thus use of personal information is limited to enabling us to provide product and associated support services for the design, testing, licensing, invoicing and supporting Nanotick products, promotion of our products and services, to maintain our accounts and records, and to manage our own staff. This includes storing and processing personal information about our customers, prospects, employees, suppliers and individuals necessary for the support of our software products.


Based on the internal business applications that OnixS uses in provision of product support services, it may sometimes be necessary to store or transfer personal information overseas. When this is needed information may be transferred to countries or territories around the world. Any such transfers made are in full compliance with all aspects of the Data Protection Act (DPA) and General Data Protection Regulations (GDPR).


We may need to share the non-public personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) and General Data Protection Regulations (GDPR). Where necessary or required we share information with: (i) associates and representatives of the person whose personal data we are processing; (ii) suppliers and service providers; (iii) professional advisers and consultants; (iv) financial organisations; (v) credit reference agencies; (vi) debt collection and tracing agencies: (vii) employment and recruitment agencies; and (viii) central government and government bodies as required by law. OnixS will never share personally identifiable information with any third party outside of these obligations - ever.


Retention: The length of time we keep your personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements). We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.


Your personal data rights:

The personal information is your personal data and you have certain rights relating to it. When it comes to marketing communications, you are assumed to be opted out unless you specifically agree to opt in, and you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication or send your request to


You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

You can exercise these rights at any time by sending an email to


Data Security: Security is a priority for us when it comes to your personal information. We’re committed to protecting your personal data and have appropriate technical security and organisational procedures in place to make sure that happens.


Not happy with OnixS use of your personal information data?

If you’re not happy with how we are processing your personal information, please let us know by sending an email to We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.


Onix Solutions Limited (“OnixS”) (UK company registered number 05416802) is registered with the United Kingdom Information Commissioner's Office under registration reference ZA205075. Any queries related to data privacy or data protection can be addressed to the OnixS Data Protection Officer (DPO) at email address of as the designated role for ensuring compliance with any regulatory requirements.